• Key Benefits

  • Detect hardware failures in your serversShorter time-to-repair, better uptime
  • Avoid manufacturer-specific consolesLess complexity
  • One single pane of glass for all your serversVisibility on 100% of your IT
  • Vendor-agnostic solution that fully integrates within the BMC frameworkShorter time to implement BSM
  • Report on the energy usage of your ITManage your electricity demand

  • Misconception

  • Warning! Even though BMC Performance Manager for Servers monitors operating systems and reports how they allocate the hardware resources to the applications, it does not report when a disk crashes or the temperature goes too high.

    Hardware Sentry KM for PATROL or BMC Performance Manager Express for Hardware is the hardware monitoring solution that every PATROL or BMC Portal customer should rely on to make sure that the underlying hardware components are available and running smoothly.

Hardware Monitoring

Sentry Software Monitoring and Analytics for BMC ProactiveNet Performance Management - Hardware Monitoring

In order to use our solutions to monitor the hardware of a server, you need to purchase a "Sentry Software Monitoring and Analytics for BMC ProactiveNet Performance Manager - Hardware Monitoring" license. The price of this license is based on the number of physical processors composing the monitored systems.

Includes user license for:
Hardware Sentry KM for PATROL (agent-based)
BMC Performance Manager Express for Hardware (agent-less)
Switching between agent-based and agent-less solutions
Contact your dedicated
BMC Sales Representative License price
Maintenance services price

The purchase of the Hardware Monitoring license does not entitle customers to monitor Storage devices, which requires a dedicated license.

Where to Purchase

From BMC Software

This license is a BMC Software MarketZone Direct offering. This means that you can place an order directly from BMC Software under the same conditions as any other BMC product. The BMC Software License Agreement (SLA) will apply to your purchase and support will be provided by BMC Software. The major benefit consists in interacting with only one interface - BMC Software - regarding all your BMC ProactiveNet Performance Management products.

From a BMC Software reseller

Since this license is offered under the same conditions as any other BMC Software product, you can contact your regular BMC Software retailer to purchase this license and its associated maintenance services. Depending on your purchase conditions with the retailer, the maintenance will be provided by the retailer’s support team or by BMC Software.

Directly from Sentry Software

Upon request, Sentry Software can provide you with a license quotation. If you purchase our products directly from us, the Sentry Software License Agreement applies to your purchase and support will then be carried out directly by Sentry Software. To get a quotation, please send an E-mail to sales@sentrysoftware.com and describe the environment in which you wish to deploy the product.

Licensing Structure

Since the introduction of the new BMC ProactiveNet Performance Management (BPPM) solution, the licenses are referred to as follows:

Sentry Software Monitoring and Analytics for BPPM (Base License):
Sentry Software Monitoring and Analytics for BPPM – Hardware Monitoring
Sentry Software Monitoring and Analytics for BPPM – Storage Monitoring
Sentry Software Monitoring and Analytics for BPPM – Monitoring Studio
Sentry Software Monitoring and Analytics for BPPM – Microsoft Applications Monitoring
Sentry Software High Availability and Backup Monitoring and Analytics for BPPM (former OTL License)

The licenses entitle you to use both agent-based and agent-less products for BMC PATROL and BMC Portal.
When looking for information about Sentry Software products from BMC (on www.bmc.com or when asking for a quotation), you will need to refer to the products using their licensing names (as listed above).

FAQ

  • Can I get a trial version of your products?

    You can download, install and use our hardware monitoring products on test systems for 30 days without purchasing any license. Our products do not require any license key (there is no specific trial version). During the trial period you can ask our support team for technical information or help regarding the installation of the product. At the end of the trial period, you are required to either acquire a license corresponding to the quantity of monitored servers or uninstall the solution. There is no technical mechanism to enforce the end of the trial period but you are bound to the software license agreement terms.

  • What is a perpetual license?

    The perpetual license entitles you to an unlimited right (no expiration date) to use the aforementioned products to monitor your servers. The price of the perpetual license is the total number of physical processors (CPUs) of all monitored computers multiplied by the per-CPU license fee mentioned above. The maintenance services include an access to our support, patches, updates and new versions of the product. The maintenance fee is priced at 20% of the license price per year.

  • What is a term license (Rental)?

    The term license entitles you to use the aforementioned products for a specific length of time (term). When the license expires at the end of the term, you are required either to stop using the product or obtain a new license. The maintenance services are included in the license fee: thus the warranty and additional maintenance fee do not apply. Please contact us, BMC Software, or your retailer for more information about term licenses.

  • What is included in the maintenance services?

    You can purchase our maintenance services in order to have access to our support, patches, updates and new minor and major versions of your licensed products for a limited period (typically 1, 3 or 5 years). To purchase maintenance, please contact BMC Software or your retailer, or contact Sentry Software if you purchased your licenses directly from us.

  • Do I count cores in "physical CPUs"?

    Physical CPUs correspond to one processor package that you purchase from the processor manufacturer. Dual core and quad core processors from Intel and AMD both count as one single physical processor. 24-core SPARC T1, T2 and T2+ processors do also count as one single processor. Our hardware monitoring solutions report the number of physical CPUs and properly differentiate cores from actual processor packages.